Ozg Risk Advisory Services
Ozg Center | Delhi | Mumbai
Phone # 09811415831-37-61-72-84-92-94
Website: riskadvisory.in
Email: risk.advisory@ozg.co.in
As per New Telecom Policy (NTP) 1999, Other Service Providers (OSP), such as tele-banking, tele-medicine, tele-trading, e-commerce etc will be allowed to operate by using infrastructure provided by various access providers for non-telecom services. The Telecom Commission in May 1999, accorded in principle approval for registration of Call Centers, both International and Domestic, in the country under the above category. Later, services like Network Operation Centers and Vehicle Tracking Systems, were also added to this category. As per the Terms and Conditions formulated by the Telecom Commission in February 2000, these application Service Providers could take telecom resources from authorized Telecom Service Providers only and may not infringe upon the jurisdiction of other authorized Telecom Service Providers and they will not provide switched telephony. The Department of Telecommunication (DOT) will charge a processing fee of Rs.1000/- per case.
Thirteen Vigilance Telecom Monitoring (VTM) Cells are functioning in different parts of the country. The responsibilities of these cells include Vigilance and Technical Monitoring of all telecom Service Providers.
The Access Service Providers must ensure that the customers have valid registration papers from the OSP Cell of DoT before providing them with the telecom resources. Action will be taken against Access Service providers who do not adhere to the above requirement.
Types of OSP Registration:
- International Call Centers
- Domestic Call Centers
- Standalone Domestic Call Centre
- Sharing of common infrastructure
- Network Operation Center
- Tele-banking
- Tele-medicine
- Tele-trading
- Tele-education
- e-Commerce
- Vehicle Tracking System
- Long Range Alarm System
- Bill Payment Terminal
Ozg Registration, Approval & Licensing
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
Website: license.ozg.in
Email: license.consultant@ozg.co.in
Application Formats for OSP Category
Form - 1 I
APPLICATION FOR
REGISTRATION OF INTERNATIONAL CALL CENTER
Or
Addition of seats to the existing International Call Centre by adding another location
A. APPLICANT PROFILE
| 1. Name of Applicant Company | |||
Registered Office Address:
Telephone:
Fax:
E-mail::
| |||
| Website: | |||
| 2. Corporate Office Address:
Telephone:
Fax:
E-mail
| |||
| Website: | |||
| 3. Name of Authorized Signatory and Contact Person : 3(a). Full address for Communication:
Telephone nos.
Fax
Email
| |||
| 4. Present activities of the company/ group company | |||
5.Addresses of all the existing OSP centers
Note: Please attach copy of the registration letter issued by DoT for existing Call Centre.
| ||
i.
|
Nature of OSP Centre: Domestic/ Stand alone Domestic/ International
| |
Registration No & date of Registration
| ||
Date of start of Service
| ||
No. of Agents/ Seats as on date
| ||
Bandwidth
| ||
Name of Clients
| ||
ii.
|
Nature of OSP Centre: Domestic/ Stand alone Domestic/ International
| |
Registration No & date of Registration
| ||
Date of start of Service
| ||
No. of Agents/ Seats as on date
| ||
Bandwidth
| ||
Name of Clients
| ||
iii.
|
Nature of OSP Centre: Domestic/ Stand alone Domestic/ International
| |
Registration No & date of Registration
| ||
Date of start of Service
| ||
No. of Agents/ Seats as on date
| ||
Bandwidth
| ||
Name of Clients
| ||
(If there are more OSP Centres, please attach extra sheets)
6.Total number of persons employed by the company in their OSP centres
| ||
7. Combined Turnover of OSP centres of the company during last 3 financial years
|
Year
|
Turnover (Rs. In Crore)
|
B. PRESENT PROPOSAL (Please submit separate sheet for each call center)
| 1. Address of the location of Proposed International Call Centre | |||||||
2. No. of seats
| |||||||
| 3. Client's Details (Name, address, & nature of business) | |||||||
| 4 Type of activities being outsourced to the company by the client. | |||||||
| 5. Bandwidth connectivity details from the proposed Call Center to the POPs at the Foreign end locations. (Point of presence (POPs) are the client locations at the foreign end where the telecom traffic of the client is collected for bringing to the Indian end (OSP centre) on the telecom bandwidth taken from the authorised service provider.) ( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY) | |||||||
Proposed International call centre address details
(Indian end address)
Same as B1 above
END A
|
Address of the foreign end PoP
END B
|
Existing bandwidth, if any
X
|
New Bandwidth connectivity/ additional connectivity requested
Y
|
Total Bandwidth (from Authorised Service Provider)
X+Y
| |||
| i | |||||||
| 6. Whether the proposed Call Center will have Data connectivity to any data centre of the client? If yes, give connectivity details, addresses etc ( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY) | |||||||
Proposed International call centre address details
(Indian end address)
Same as B1 above
END A
|
Address of data centre location of the client where the connectivity is required
END B
|
Existing bandwidth, if any
X
|
New Bandwidth connectivity/ additional connectivity requested
Y
|
Total Bandwidth (from Authorised Service Provider)
X+Y
| |||
| i | |||||||
| 7. Whether the proposed Call Center will be inter-connected to any other International Call Center/Hot Site of the company/group company? If yes, give connectivity details, addresses etc. ( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY) | |||||||
| Proposed International call centre address details
END A
|
Connectivity requested to the other International call centre/hot site of the company/ group company (Address of the location)
END B
|
Existing bandwidth, if any
X
|
New Bandwidth connectivity/ additional connectivity requested
Y
|
Total Bandwidth (from Authorised Service Provider)
X+Y
| |||
| i | |||||||
| 8. Whether the proposed Call Center will have Internet connectivity? If yes, give connectivity details Note In case Internet Telephony on VOI Protocol is required , the company is required to give the following undertakings:
(i) The company shall take internet connection from the authorised service provider only and it will use internet telephony only to the extent it is permitted by the ISP or authorised service provider as detailed in clause 1.14 of the licence agreement of "Internet with telephony" available on website i.e. www.dot.gov.in.
(ii) The company shall not use in -bound calling facility.
( ALL BANDWIDTHS TO BE TAKEN FROM AUTHORISED SERVICE PROVIDERS ONLY) | ||||||
| Proposed International call centre address details
END A
|
Internet Service Provider Details
|
Existing bandwidth, if any
X
|
New Bandwidth connectivity/ additional connectivity requested
Y
|
Total Bandwidth (from Authorised Service Provider)
X+Y
| ||
| i | ||||||
| 9. Whether this Call Center will share common infrastructure with domestic call centers of the same company at the same location? | Yes / No (If Yes, a separate application to be submitted in the prescribed format. If no, please submit a declaration that the International & Domestic call centres at the same location, if any, shall not share common infrastructure and there shall be no interconnection.) |
| 10. Processing fee details * | Rs. 1000/- per call centre registration |
Demand Draft No. and date
(valid for six months)
| |
Amount
| |
Name of Bank on which drawn
| |
| Name and address of the applicant must be mentioned on the reverse of the Demand Draft. | |
*w.e.f. 01.06.2008 the Demand Draft should be drawn in favour of the Communication Accounts Officer, o/o CCA ........................ (as in Annexure A)
NOTE:
-Applicant must ensure that no column in the application is left blank. Please mention 'Not applicable' or 'Nil' if so.
- Please tick either 'YES' or 'NO' in the appropriate column.
- Applications with incomplete / unclear proposal may be rejected without any notice.
C. DOCUMENTS TO BE ENCLOSED
1. Following documents duly verified and certified by the company secretary/ statutory auditors of the company with name, designation and seal.
Please tick 'Yes' or 'No'.
| Memorandum & Articles of Association |
Yes
|
No
|
| Certificate of Incorporation issued by Registrar of Companies |
Yes
|
No
|
| Authorisation to the Authorized Signatory
(i) Resolution of The Board of Directors
And
(j) Power of Attorney duly notorised on stamp paper in favour of authorised signatory
|
Yes
Yes
|
No
No
|
List of Present Directors of the company with Name, Address and signatures of the Directors
|
Yes
|
No
|
Present Company Secretary details as communicated to the Registrar of Companies. (Form – 32)
|
Yes
|
No
|
| Present share-holding pattern of the Company |
Yes
|
No
|
2.
| ||
| Processing Fees(DD of Rs. 1000/- for each call center) |
Yes
|
No
|
| Network Diagram duly signed by the authorised signatory. (Diagram is required just to clarify the network connectivity as given in the application and in no case it shall be treated as an approval for setting up the network) |
Yes
|
No
|
| In case any of the above certificates is not enclosed, please give reasons | ||
D. DECLARATION
1. I/We hereby certify that I/We have carefully read the guidelines/terms and conditions, for the registration under Other Service Provider category and I/We undertake to comply with the terms and conditions therein. ( Terms and Conditions of Other Service Provider category are available at www.dot.gov.in/osp/osp.html)
2. I/We understand that this application if found incomplete in any respect and/or if found with conditional compliance shall be summarily rejected.
3. I/We understand that all matters relating to the application will be subject to jurisdiction of courts in Delhi / New Delhi only.
4. I/We understand that processing fee is non-refundable irrespective of whether or not the proposal is registered.
5. I/We understand that if at any time any averments made or information furnished for obtaining the registration is found incorrect then my application and the registration if granted thereto on the basis of such application shall deemed to be cancelled.
Date Signature and name of the
Place Authorised Signatory with
Company's seal
Note: The completed application form may be submitted to the concerned:
DDG/Head of VTM Cell........................(Name and address as given in Annexure A)
Ozg Registration, Approval & Licensing
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
Website: license.ozg.in
Email: license.consultant@ozg.co.in
Annexure A
Designated Authority: DDG/Head of VTM,..................................
(Name of the VTM Cell )
|
DD to be drawn in favour of CAO o/o CCA (.......)
|
Sl.No.
|
VTM Cell
|
Address
|
Circle/ Jurisdiction
|
CCA
|
(i)
|
(ii)
|
(iii)
|
(iv)
|
(v)
|
1
|
Ahmedabad
|
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001 |
Ahmedabad
|
Gujrat
Gujarat
|
2
|
Andaman & Nicobar
|
DTO Building, 1st Floor, Bengali Club Road, Near Head Post Office, Port Blair, A&N - 744101
|
Andaman & Nicobar
|
Andaman and Nicobar
|
3
|
Andhra Pradesh
|
D-11,Telcom Officer's Complex,
Tikkel Road, Mogalrajpuram, Vijayawada - 520 010 (AP)
|
Andhra Pradesh excluding Hyderabad
|
Andhra Pradesh
|
4
|
Assam
|
Guwahati (361) 5th Floor,
O/o CGMT, BSNL, Assam,
Pan Bazar, Guwahati, Pin-381001 |
Assam
|
Assam
|
5
|
Bangalore
|
II Floor, Aminity Block, Palace Road,
Bangalore-560001Bangalore |
Bangalore
|
Karnataka
|
6
|
Bihar
|
7th Floor, Telephone Bhawan, R Block, Patna - 800001
|
Bihar
|
Bihar
|
7
|
Chennai
|
3rd Floor, Kellys Telephone Exchange, 22 Kellys Road,
Chennai-10
|
Chennai Metro and Pondicherry
|
Tamil Nadu
|
8
|
Chhattisgarh
|
Room No. 108, Door Sanchar Bhawan, GE Road, Raipur - 492001
|
Chhattisgarh
|
Chhattisgarh
|
9
|
Delhi
|
5/6th Floor, MTNL Telephone Exchange Building,
Nehru Place, New Delhi – 19 |
Delhi including Ghaziabad, Noida, Faridabad, Gurgaon
|
Delhi
|
10
|
Gujarat
|
1st Floor, P&T Administrative Building,
Khanpur, Ahmedabad-380001 |
Gujarat excluding Ahmedabad
|
Gujarat
|
11
|
Haryana
|
R.No.302, 3rd Floor, CGMT BSNL Haryana Office Building, 107, The MALL, Ambala – 133001.
|
Haryana
|
Haryana
|
12
|
Himachal Pradesh
|
Hari Niwas, Khalini, Simla, HP-171002
|
Himachal Pradesh
|
Himachal Pradesh
|
13
|
Hyderabad
|
#104, TEC COMPLEX, Cherlapally,
Hyderabad-51 |
Hyderabad.
|
Andhra Pradesh
|
14
|
Jaipur
|
TE Bldg, Sect-5, Vidyadhar Nagar, Sikar Road, Jaipur-23,
|
Jaipur
|
Rajasthan
|
15
|
Jammu & Kashmir
|
4th Floor, Technical Block, Telephone Exchange Building, Trikuta Nagar, Rail Head Complex, Jammu.
|
Jammu & Kashmir
|
Jammu & Kashmir
|
16
|
Jharkhand
|
Room # B-202, ARTTC, BSNL,
(Near Jumar River), Hazaribagh Road, Ranchi - 835217 |
Jharkhand
|
Jharkhand
|
17
|
Karnataka
|
2nd Floor, Aminity Block, Palace Road, Bangalore-560001
|
Karnataka excluding Bangalore
|
Karnataka
|
18
|
Kerala
|
O/o the DDG(VTM), Kerala, DoT, Near Fire Station, Gandhi Nagar, Ernakulam 682020
|
Kerala and Lakhadweep
|
Kerala
|
19
|
Kolkata
|
4th Floor, 3A, Chowringhee Place
Kolkata 700 013 |
Kolkata Metro
|
Kolkata
|
20
|
Lucknow
|
5/464-465, Viram Khand-5, Gomti Nagar, Lucknow
|
Lucknow
|
UP(East)
|
21
|
Madhya Pradesh
|
Doordarshan Bhawan, Room No.222, II Floor, Hoshangabad Road,
Bhopal-462015
|
Madhya Pradesh
|
Madhya Pradesh
|
22
|
Maharashtra
|
1st Floor Khamla Telephone Exch. Khamla Nagpur-440025
|
Maharashtra excluding Pune and Mumbai
|
Maharashtra
|
23
|
Mumbai
|
4th Floor, Versova Tele Exchange Bldg, S V Road, MHADA, SVP Nagar, Andheri (W), Mumbai 400 053.
|
Mumbai Metro
|
Maharashtra
|
24
|
North East-I
|
III Floor, CTO Building, Shillong-793001
|
North East-I (Tripura, Meghalaya, Mizoram )
|
North East-I
|
25
|
North East-II
|
Behind OCB-Telephone Exchange Building, Dimapur - 797112
|
North East-II (Arunachal Pradesh, Manipur, Nagaland )
|
North East-II
|
26
|
Orissa
|
7th Floor, IDCO Tower, Bhubaneswar-22, Orissa
|
Orissa
|
Orissa
|
27
|
Pune
|
281/B, II Floor, Technical Wing, Telephone Bhawan, Baji Rao Road, Pune-411002,
|
Pune
|
Maharashtra
|
28
|
Punjab
|
1st Floor , Telephone Exchange Building, Sector-70, Mohali, Chandigarh-160071
|
Punjab including Chandigarh
|
Punjab
|
29
|
Rajasthan
|
TE Bldg, Sect-5, Vidyadhar Nagar,
Sikar Road, Jaipur - 23 |
Rajasthan excluding Jaipur
|
Rajasthan
|
30
|
Tamilnadu
|
5th floor, LIC Building, No.1544, Trichy Road, Coimbatore- 641 018
|
Tamilnadu excluding Chennai and Pondichery
|
Tamil Nadu
|
31
|
Uttar Pradesh (East)
|
5/464-465,Viram Khand-5,Gomti Nagar, Lucknow
|
UP(East) excluding Lucknow
|
UP(East)
|
32
|
Uttar Pradesh (West)
|
1st Floor Brahmpuri Tele. Exch. Meerut (U.P.)- 250002
|
UP (W) excluding Uttaranchal
|
UP (West)
|
33
|
Uttarakhand
|
1st floor, BSNL Telephone Exchange, 197 Rajpur Road, Dehradun , Uttarakhand
|
Uttarakhand
|
Uttarakhand
|
34
|
West Bengal
|
82,Bullygunj Place,II Floor, Near Convergence Hall, Kolkata-700019
|
West Bengal
|
West Bengal
|
Ozg Registration, Approval & Licensing
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
